JAMAICA Public Service Company (JPS) and National Water Commission (NWC) continue to report high levels of breaches of the guaranteed standards that are supposed to guide the quality of service that they deliver to customers, according to the Office of Utilities Regulations (OUR).
In 2010, JPS reported 83,000 breaches, which would have cost the company $140 million if they had to fully compensate customers. Only $9 million of that amount was paid.