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Tomblin admits stemming the problem her toughest task
Jamaica Public Service President and CEO Kelly Tomblin admitting that the company’s decision to cut electricity supply to some communities, because of non-payment, pained her.
Kelly Tomblin didn’t hesitate when she admitted that the greatest challenge she faced in her five years at Jamaica Public Service Company Limited (JPS) was electricity theft.In fact, the power company’s president and CEO, who is leaving next month, managed a chuckle as she spoke about the problem that has plagued her company for decades.
“You know, it is really hard to deal with the amount of electricity theft in Jamaica, it’s really hard,” she told the Jamaica Observer with a heavy sigh.
“We estimate about 180,000 homes, that’s about a million people”, who are benefiting from electricity theft, Tomblin said in an interview at her office last Wednesday.
Frustrated by the level and persistence of the theft, JPS, in January this year, said it was ready to name, shame, and prosecute offenders — a 180-degree turn in its policy of declining to take legal action against electricity thieves who, Tomblin had disclosed last year, were costing the company US$2 million per month.
“We now strongly believe that if we do not prosecute, name and shame, we cannot win. We will therefore be working more closely with the police to make arrests and prosecution a major part of our anti-theft strategy going forward,” JPS’s Director of Revenue Security Major George Kates wrote in the company’s Energy Matters column published in the Observer in January.
But even amidst the hard approach Tomblin has empathy for Jamaicans, who she believes are unable to pay for the utility.
“My heart’s torn because you have people who absolutely cannot pay,” she lamented last Wednesday. Her pain, she said, got worse when the company took a decision to cut electricity to communities where theft was more than 80 per cent.
“That’s the one that leaves me with the most pain… that one moment of turning the power off,” she admitted.
“We can’t keep giving power to these communities and make other people pay. That was a defining moment for us, because I think we said we just cannot take this any more,” Tomblin told the Sunday Observer.
“We did cut off people, and we had a cease-and-desist order from the OUR (Office of Utilities Regulation) and public outrage, but for us it’s just like it comes to a point where you have to say the situation is not being addressed,” Tomblin explained.
Although electricity theft is now a crime punishable by a heavy fine and/or five years in prison, JPS has been working with communities to halt the practice.
That effort, Tomblin said, started under an agreement with the previous Government for a community renewal programme which involves the installation of prepaid meters.
The programme was implemented in 10 communities and appears to be working well.
“One of the things I’m proud of is, I was just in Majesty Gardens — where we have community representatives who are helping people get power,” Tomblin said.
“I’m excited because these last few months we’ve seen losses go down. We’re happy we’re seeing a downward trend, the first time in a long time. This is the best performance we’re seeing in four years,” she added.
The improvement, while not yet in double figures, is significant as, according to Winsome Callum, director, corporate communications, the company actually saw a stabilisation of the losses before the movement south.
“It was a big thing just to keep it from going up,” said Callum, who sat in on the interview.
She attributed the development to a combination of strategies. “We continue to pull down [illegal connections], but we also continue to do a lot more with technology,” Callum explained.
In 2015, JPS took down 205,300 throw-ups — basically crude, illegal connections found mostly in depressed communities — and arrested 783 people for electricity theft that resulted in a loss of US$18.8 million to the company.
The power company continues to argue that it cannot solve the problem alone; the responsibility needs to be shared by political representatives who have influence over large numbers of people, as well as law-abiding Jamaicans.
“Can you imagine what a culture change it would be if people really got legitimate electricity throughout Jamaica?” Tomblin asked.

Kelly Tomblin, who has been the face of the Jamaica Public Service Company (JPS) since she joined the light and power company as president and chief executive officer in 2012, is on her way out of the company, and heading to take up the CEO position at the United States-based power company, INTREN, effective July 10.
Tomblin will take over the day-to-day running of the firm from Loretta Rosenmayer, the firm’s founder and current CEO, who will now chair the board of what has become one of the leading utility contractors in North America.
Up to press time, Tomblin was off the island and unavailable for a comment. However, 4-traders.com, a reputable international stock market and financial news website, said Tomblin had confirmed to them that she is to be the new CEO at INTREN.
“INTREN would not be what it is today without Loretta’s vision, leadership and unwavering commitment to high standards and values,” Tomblin was quoted by the website as saying. “I am honoured to lead the INTREN team and continue the progress evolving before me.”
According to reports, Tomblin was selected from a competitive selection process from a strong field of candidates.
“She is a highly impressive and respected executive known for her ability to build diverse, meaningful cultures in a collaborative leadership style. As a recipient of the prestigious 2016 Platt’s Global Energy CEO of the Year Award, Kelly topped an impressive list of finalists leading companies in the United States and around the world,” the website stated.
ENERGY SAVING PROJECTS
During her time at JPS, Tomblin introduced several energy saving projects, as well as the use of liquefied natural gas in the country’s energy mix, even as she guided the light and power company through a profound transformation.
“This evolution comes at an extraordinary time for INTREN,” a report quoted Rosenmayer as saying. “Our momentum is strong, and our management team and employees have built an exceptional company that is one of the most trusted and respected in the industry. I’m confident Kelly is ideally positioned for her new role to continue our growth.”
INTREN has been an innovative solution partner, dedicated to building and maintaining the infrastructure of the energy industry for more than 25 years, and has served many of the nation’s foremost utility companies, private contractors and developers, and municipalities and cooperatives.

From left: Renford Smith, Marcus Grant and Alan Searchwell connecting the electrical components of a solar panel at the Wigton Renewable Energy Training Lab in Rose Hill, Manchester, recently.
As the debate intensifies over the possible rate increases which could face Jamaicans as more and more customers leave the Jamaica Public Service Company’s (JPS) grid, there are calls for a collaborative approach to the issue.
Manager of the Grid Performance Department at the JPS, Lincoy Small, says the various stakeholders must engage in dialogue to find an approach to provide the cheapest source of electricity to Jamaicans.
According to Small, it cannot be a matter of either renewable energy (RE) or staying on the JPS grid but a combination of the two.
“JPS is not telling people that renewable is not the way to go, because JPS even operates renewable facilities, but the key thing is to get them (grid and RE) working together in tandem to come up with the best synergy of what is best for the customer and what is best for the country,” said Small.
His comments came as Robert Wright, president of the Jamaica Solar Energy Association, told The Sunday Gleaner he has no desire for Jamaicans to leave the JPS grid.
Grid Stability
Wright said he strongly believes RE should be maximised and not just limited to large systems scattered across the island, but smaller systems distributed right across the country.
“When you have these smaller systems spread across the country it provides for better grid stability, and also it allows for more people to participate in clean energy as opposed to simply relying on large solar farms,” said Wright.
But Small said, based on experience due to the unpredictability of RE, the JPS sometimes has to resort to load shedding when customers jump on and off the grid.
He reiterated that JPS’s customers could face additional cost if the impact of RE on the grid is not handled carefully.
“So we are accepting solar power from the customers and as soon as something happens it drops off, and does so much quicker than the grid can even respond on some of those occasions, and as a result you have to be running expensive machines that are quicker to deal with those sun drop-offs or have to shed people’s light,” argued Small.
“And if you run these expensive machines or shed people’s light it means the overall cost to run the grid is going to be absorbed by the customer; you are going to have to pay for a more expensive energy source.”
The JPS executive said the company is actively seeking to incorporate new technology to deal with the loss of the intermittent renewable resources.
But Wright argued that the good news for Jamaicans is that the cost of RE is declining rapidly, enabling it to compete with traditional sources of energy.
“A system that a typical household would need in Jamaica two years ago would cost $1 million; that same system today cost $500,000, so we have seen a significant drop in prices,” said Wright.
“Also what is revolutionary is that the cost of batteries has gone down a lot, so now, even more than before, we will be able to offer that to residential customers at an affordable price.
“What is becoming more available now are systems called micro-inverters, and these allow you to install a very simple rooftop system which is cheaper, faster to install and is more appropriate for affordable housing developments, and so on.”
Batteries Expensive
But Small countered that with solar and wind on average only available for 20 and 35 per cent of the day, respectively, and the cost of buying and replacing batteries being expensive, it might be cheaper for customers to get their power from the JPS grid when RE is not available.
“It (solar) is a good thing to have, but it cannot be operated in isolation, and that is something a lot of people in the solar business not telling their customers,” said Small.
“Because even if you get a panel or a wind turbine and you get the battery, you are going to need a grid to at least charge up that battery for the 80 per cent of the time you are without solar or the 65 per cent of the time you are without wind.
“Plus, you will have to be replacing the battery every two to three years for full value, and batteries cost much more than solar panels.”
Small said the JPS is focused on supplying power as cheaply as possible so persons can take the cheap power from the grid rather than go buy a battery and use the solar power and the wind when it is available.
With Jamaica being a signatory to the Paris Climate Change Agreement, the utilisation of more RE forms part of the National Energy Policy which sees the country aiming to have 30 per cent RE penetration by 2030.
The country is currently at approximately 10 per cent of the quota, with roughly 300 net billing customers (those who have solar systems which allows them to consume energy and sell surplus) and around 10 larger customers.

The push to get 30 per cent of Jamaica’s electricity from renewable sources by 2030 is not a pipe dream and will be achieved, Government Senator Matthew Samuda has insisted.
The senator said that energy generated currently from renewable sources is 10.5 per cent of net electricity generation.
Speaking last week in the State of the Nation Debate in the Senate, Samuda noted that energy minister Dr Andrew Wheatley, upon taking over the portfolio last year, increased the 2030 target in the national energy policy to 30 per cent from 20 per cent.
GDP Growth
According to Samuda, the target “certainly complements the top line objective of 5 in 4”, referring to the Government’s objective of achieving a GDP growth of five per cent by the end of the 2020-2021 fiscal year.
“This (energy target) is not a pipe dream, nor is this lip service being paid to the nation’s energy supply. I am happy to state here today in this chamber that Jamaica will target a further 100 megawatt (MW) of renewable energy for the grid, with a new invitation for proposals to be made public in the very, very near future.”
Added Samuda: “This project will have a transformative effect on the sector, and indeed, the country. These projects will, no doubt, strengthen a pillar for competitiveness and development, which is cheap, reliable, and clean energy.”
Last year, an additional 80MW of generating capacity from renewable sources was connected to the national grid, Samuda noted.

WITH ECONOMIES under threat due to climate change and prevailing high production costs, the recent Caribbean Sustainable Energy Forum (CSEF) served as a call to urgent action to realise energy efficiency and energy sustainability within CARICOM.
Kim Osborne of the Executive Secretariat for Integral Development at the Organisation of American States, said it is past time that talk be translated into action.
“There is always the challenge of maintaining a healthy balance between dialogue and implementation. Several studies and reports have noted that our region faces an ‘implementation deficit’, but I would venture to say that the region also suffers from a ‘dialogue surplus’,” she noted.
She was addressing participants at the Caribbean Sustainable Energy Forum (CSEF), held in The Bahamas last week.
“There is a serious mismatch between meetings and results in our region. My point here is twofold: that dialogue is not an end to itself, and that dialogue that does not lead to action and to results is meaningless,” Osborne added.
At the same time, she said that energy must not be looked at in isolation, but rather in the context of sustainable development.
“In the normal course of things, energy is not provided in a vacuum. It impacts and is impacted by several factors, such as poverty, water availability, disaster risk, climate change, health, education and human resource development, human rights, and coastal and marine management,” Osborne said.
“I am proposing that to the fullest extent possible, an integrated approach should be adopted towards the goal of sustainable energy management,” she added.
For his part, Dr Devon Gardner, programme manager for energy with the CARICOM Secretariat, emphasised three things – partnership, integration and action.
“The partnerships are not just for the CSEF, but with the World Bank and the United States Government, we are able to implement the Caribbean Sustainable Energy Road Map ad Strategy (C-SERMS) platform … . Because of partnerships, we have been able to work with the member states,” he said.
UNITY MAKES SENSE
On integration, he noted: “The CARICOM secretariat is really there to serve the member states. We do what the member states require to get the job done. The CARICOM is a group of countries within the Caribbean that we want to do some things together because it makes sense for us to work together to achieve mutual and shared objectives. And the role of the secretariat is to help the member states to realise this objective.”
Added Gardner: “We believe that all that CARICOM desires – from economic development to climate resilience to social resilience to security – is underpinned by having a strong energy sector … . We see energy as a critical part of the regional integration tool.”
In the end, Gardner said there was no question of realising C-SERMS energy targets that include 47 per cent renewable power capacity by 2027 without urgent action.
A number of regional leaders – among them Dr Regilio Dodson, Minister of Natural Resources in Suriname – have noted their support for an integrated and unified approach to the energy efficiency and sustainability in the region.
“We should work together … . We have to actively promote success stories … and learn from each other and go together and try to determine what is for our region the best way forward,” he said.
“If we work together to get this going and get the cooperation between CARICOM countries going, then we will have our energy security in our own hands, ” he added.
Among the topics explored over the three days of discussions at CSEF 2017 were ‘The CARICOM Energy Policy Road Map and Strategy: Shifting the C-SERMS from Concept to Action’; ‘The Regulator Within the Integrated Resource Planning Process’; and ‘The CARICOM Energy Transition: Lessons from the Last Five Years’.
The forum also saw the meeting of regional working groups on key thematic areas, including information and knowledge management, finance, capacity building and research, as well as policy and regulations.




