The Jamaica Public Service Company (JPS) has said that some 123,000 customers will receive estimated bills for October.

The company said this was due mainly to the disruption in the company’s meter-reading schedule caused by Hurricane Sandy. The JPS said it was unable to carry out meter reading in some communities in the period immediately after the hurricane, as many of the company’s meter readers were redeployed to assist with restoration.

However, yesterday the company was unable to state the communities that would be getting these bills.

“Our billing system is set up to calculate estimated bills using an average of the last three actual readings of the customer’s meter. Some customers may, therefore, have been estimated for days when they were without electricity following the hurricane,” explained Winsome Callum, JPS head of corporate communication.

Callum said in the event that a customer’s usage is overestimated, this will be reflected in the next meter reading. She said based on the reading, any necessary adjustment will be made to the customer’s next bill to reflect his or her actual usage.

The JPS says customers who have concerns about their bills are asked to contact customer care centre at 1-888-225-5577 (LIME) or 1-888-935-5577 (Digicel), or visit their nearest customer service office and speak with a representative.

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A JPS technician at work. - File
A JPS technician at work. – File

Over 805,000 households in Jamaica or 91.3 per cent of the total captured in the 2011 census of population and housing, use electricity as a source of lighting.

The number is more than 200,000 bigger than the customer base of the country’s sole transmitter and distributor of electricity, the Jamaica Public Service Company (JPS), which puts the number of clients on its books at under 600,000.

Responding to the findings, JPS Head of Corporate Communications Winsome Callum said the gap “probably an indicator of the number of households that are using electricity illegally”.

According to the census, a not insignificant number of the total 881,078 households captured under the study – 48,629 – use kerosene as their source of lighting. Other sources of lighting not specifically identified are used by 7,515 households, while 19,635 did not report a source.

As expected, St Andrew households are the largest consumers of electricity with 184,176 having access; followed by St Catherine where 151,865 households are powered, Clarendon with 68,286 households having access, St James with 56,403, and Manchester where power penetration is across 54,125 households.

Of the total number of households, 80 per cent or 705,235 use liquid petroleum gas (LPG) as a source of fuel for cooking; 15,803 or 1.8 per cent use electricity for that purpose; 8.9 per cent or 78,700 use wood; and 6.1 per cent or 53,876 use charcoal. Less than one per cent or just 94 households use biogas; and only 25 households use solar energy – suggesting that the use of renewables in Jamaica is still in the infancy stage.

The five largest concentrations of LPG users are found in St Andrew followed by St. Catherine, St James, Clarendon and Manchester.

According to the census conducted by the Statistical Institute of Jamaica (Statin), just 16 per cent of households or 141,835 have access to treated piped water for drinking. Another 68,839 households reported having access to treated drinking water, but it is not piped.

Statin found that 503,411 households or a significant 57.1 per cent have access to piped water used for drinking, but said it is not treated. Another 85,392 households or 9.7 per cent have access to water for drinking from other sources not specifically identified, but it is also not treated.

Statin has not identified a reason for the large number of households not having access to treated water for drinking.The census found that 7.5 per cent or 66,843 households now use bottled water for drinking.

However, the low level of treated piped water used for drinking is not necessarily reflective of the state-owned National Water Commission‘s (NWC) services according to Statin’s Director of Censuses, Demographics and Social Statistics Dr Valerie Nam.

Public relations officer at the NWC Karen Williams said the agency has a customer base of about 425,000, comprising residential and commercial consumers and that it treats all the water it supplies.

Consumption of the NWC’s supplies is reflected in the census document by separate breakdown of households’ source of water used for domestic purposes. It shows that 450,625 households or 51.1 per cent obtain the commodity from a public source and have it piped into their homes.

Another 140,678 or almost 16 per cent of households had water piped into their yard; 52,371 or about six per cent obtain it from standpipes and 10,776 or 1.2 per cent get it from catchments.

mcpherse.thompson@gleanerjm.com

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On April 12 I wrote a column titled, ‘Is JPS likely to give us the full hundred’. In response, JPS head of Corporate Communications Winsome Callum had a piece published as a letter to the editor on April 15 titled, ‘Inaccurate Mr Wignall, here are the facts’.

Space will not allow me to respond to every sentence and paragraph of the JPS letter, but I will deal with the points which appear to be the most important, plus other salient matters that were not fully highlighted in the crosstalk.

The JPS plant at Old Harbour in St Catherine.

 

As a target JPS is easy to beat up on simply because it is a monopoly. Almost every household in Jamaica has no other option but to purchase its expensive power and there doesn’t seem to be any sanctions in place if the company operates inefficiently.

One part of the JPS letter said, “Any balanced analysis of JPS’ operations will need to take into consideration the company’s continued investments in its operations. Each year, JPS spends an average of US$50 million to ensure that our power plants are operating as efficiently as possible, to improve system reliability, and to tackle the monster of electricity theft in order to create a more equitable playing field for our customers”.

It seems to me that outside of an independent audit of JPS, the entity most capable of providing a balanced analysis of JPS is JPS itself, but I would never expect JPS to make such an analysis public. The Corporate Communications arm of a large company like JPS is in the business of churning out treacle for public consumption. It is simply PR on steroids.

The first question is, what exactly has JPS done to increase the efficiency of its units, most of which are 30 years old and have reached their useable limit? Spending money on power plant efficiency and system reliability seems to me to be throwing good money after bad as, short of changing out these units, each spend is patent waste.

The company stated in its letter, “In the last five years, JPS invested US$280 million in operational improvements, while on the other hand recording US$115 million in cumulative profit.”

Great for JPS, the contractors involved and the workers, but where in all of this did the customers, the lifeblood of JPS, get a benefit? Where was the rate reduction?

The letter also said, “Mr Wignall’s article also incorrectly states that JPS does not suffer a penalty for inefficient operations. The fact is that the measures of efficiency, Heat Rate and System Losses, serve as significant sanctions for inefficiency. Heat Rate measures the efficiency with which oil is used in the generation process