JPS Archives - Page 24 of 43 - SolarBuzz Jamaica

Time to top-up your power

November 16, 2012 Webmaster

JAMAICA Public Service‘s (JPS) customers may soon be able to pay their bills in advance through a pre-paid system that will be implemented next year.

“Jamaicans already have a pre-paid psychology, said Kelly Tomblin, president and chief executive officer of JPS.

JPS president and CEO Kelly Tomblin says a pre-paid meter would help its customers control how much they spend on electricity.

Most people in Jamaica are used to paying for their cell phones with pre-paid cards.

“We believe the system can be easily managed and it gives customers a way to mange their expenses” she said.

Pre-paid metres will form an integral part of the company‘s program to help reduce losses and is a key strategic initiative in 2013, the company said.

A programme to persuade customers to take the new metres will be launched early next year.

So far, the project’s team has conducted research and the programme is in its planning stages, JPS said.

Preliminary feedback from customers is that it is something they would appreciate, said Winsome Callum, JPS’s head of corporate communications.

Some of the company’s customers don’t just pay their bills on time, they pay in advance,” she said. “As soon as they get their income, they pay.”

Tomblin reckons the system will be economically viable.

JPS has already installed 6,000 Korean-built metres that have a pre-paid capacity, but the software to support the system is not yet in place.

Elsewhere in the world, “where these systems have been installed, there is a high level of customer satisfaction. It gives the customer control,” JPS said. Customers know how much they can afford to spend and they regulate their use.

The system would offer an alternative to disconnection for customers who have trouble paying their bills.

Currently, the only tool the company has with people who don’t pay on time is to cut them off, since it can’t charge interest or late fees.

“Something may come up. And for some reason, a customer may run into problems and have their light cut off,” Tomblin said. “Paying in advance will spare our customers.”

But the metres are unlikely to address a bigger problem for the company, the 25 per cent system loss due to theft. Many power users have never paid for their electricity in their lives, Tomblin told the Jamaica Observer‘s Monday Exchange.

Read more:

JPS staff to ‘walk the line’

November 14, 2012 jrobinson

OFFICE staff at the Jamaica Public Service (JPS) are to be trained to “walk the lines” so they can help the next time a storm or hurricane hits the

JPS News

JPS to start campaign on vegetation control

November 14, 2012 Webmaster

THE Jamaica Public Service (JPS) says it will be rolling out an education campaign as it seeks to partner with communities to manage overhanging vegetation around utility poles.

President of JPS Kelly Tomblin said while the company has always had a vegetation management programme, it will be stepping up its efforts to deal with the problem, which contributed in part to the more than 6,000 poles that fell during the passage of Hurricane Sandy last month.

TOMBLIN… Vegetation management requires a lot of community interaction

“When I first came I contacted some experts on vegetation management to come down to Jamaica and work with our team and start a new vegetation programme a month before the hurricane,” Tomblin told editors and reporters at the Jamaica Observer weekly Monday Exchange held at the newspaper’s head office in Kingston.

Vegetation management, she said, is not only about removing the overhanging trees and shrubs but being able to stump their regrowth through the use of chemicals.

“We have recently made some changes in how we do vegetation control,” Tomblin said. She said vegetation management is particularly challenging in Jamaica because of the remote areas and how plants such as bamboo grow, and as such there is need for another approach.

“Vegetation management requires a lot of community interaction… and so one of the things we hope to have more is community partnership in vegetation control both on individual owner perspective and community,” Tomblin said.

Speaking to the power company‘s handling of the restoration programme across the island in the aftermath of the category one storm, Tomblin said there is a limitation to the appropriate resources the company has at its disposal.

“We all wish we had unlimited resources, and if we did, instead of 80 crews we would have trained and ready to go 200 crews, but that would mean an even greater upward pressure on electric prices because most time we are not having an outage,” Tomblin said.

Given the challenges, Tomblin said the company did well in restoring power to 90 per cent of its customers in four days.

“From my more than two decades being involved in storm restoration, having 90 per cent of customers back in power after a hurricane is a very good solid performance,” she said.

“To get 90 per cent of the people back in four days, I don’t know how much you can improve on that,” she added, noting that there are ways to make significant improvement on the remaining 10 per cent.

She said there is a disconnect in the understanding of what the JPS teams really do go through and what is required.

“If I tell a guy from the United States to take a pole and walk down two miles they would look at me like I have three heads, because they are not going to put that on their back and walk down the hill, but our guys have to do that,” she said.

To date, the JPS said only 2,000 of its 480,000 customers are still without power. For these customers, Tomblin said the workers are having problems accessing the areas because of landslide and other challenges.

The preliminary estimate for the restoration works is said to be in the region of US$7 million, and is expected to climb.

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Government JPS News

Consumers Paying For 17% Of JPS Losses Says Paulwell

November 13, 2012 jrobinson

Energy Minister Phillip Paulwell

Power provider Jamaica Public Service Company (JPS) currently passes on to its consumers 17 per cent of the costs of its inefficiencies – including illegal extraction of power – valued at billions of dollars, says Energy Minister Phillip Paulwell.

But the Government is determined to have those inefficiencies, including heat losses, decreased even before the liquefied natural gas plant to be constructed by the JPS at Old Harbour, St Catherine becomes operational in two years or so.

“Currently, the JPS passes on 17 per cent of its inefficiency to all of us,” said Paulwell, the minister of science, technology, energy and mining.

“Some of that inefficiency is as a result of theft and we have to solve that problem. There are some discussions now taking place to deal with that,” said the minister addressing an executive breakfast meeting organised by First Global Bank at the GraceKennedy headquarters in Kingston on Friday.

“We believe that there is more that can be done about theft, and when we looked at the data it is not only downtown or my constituency (of East Kingston and Port Royal). We see some substantial numbers uptown and it is not fair. It is immoral for us to be paying for that.”

mcpherse.thompson@gleanerjm.com

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JPS

JPS Getting 30-Day Sandy Loan

November 13, 2012 Webmaster

THE EDITOR, Sir:

The near-monopoly electricity provider, Jamaica Public Service Company (JPS), has unilaterally decided that it will be estimating our bills based on the last three months’ consumption, as if our usage remained intact for October, the month Hurricane Sandy devastated parts of the eastern end of the island.

Those of us in the east who were without electricity service for an average of three to seven days, having been made to pay this estimated bill for October, will be credited thereafter in November when the meters are read.

This means that JPS will be holding the amount for which we are to be eventually credited, for 30 days after taking it from us! That portion, which is bound to be a multimillion-dollar figure, will, in reality, be a 30-day Sandy loan from us all to JPS.

Consider this iniquitous approach against people who have already suffered loss from the hurricane!

If we, the consumers, had a say in the matter, the approach to billing could be more equitable, in that they could simply charge us 80 per cent of the average of our previous three months’ consumption, and for November, reconcile our accounts after there is a reading.

To dictate that it will be an average of our past three months’ payments is to demonstrate the stranglehold monopolies providing an essential service have upon our meagre wallets. JPS must be reminded that we are all parties to a contract with them to provide service, and in that respect, the voices of the consumers are as important as that of the provider.

BERT S. SAMUELS

Attorney-at-law

bert.samuels@gmail.com

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JPS News

VIDEO: JPS admits running out of options as electricity theft jumps

November 13, 2012 jrobinson

ELECTRICITY theft continues to hit the Jamaica Public Service Company (JPS) hard, amounting to US$32 million so far this year. In fact, so pervasive has been the illegal activity that the company is acknowledging that it is running out of options to stem it.

“It’s at a high rate, and I see it increasing, simply because as electricity rates increase… We have run out of options, we have just run out of options,” Kelly Tomblin, JPS’s president and CEO told the Jamaica Observer Monday Exchange yesterday.

Jamaica Public Service Company (JPS) President and CEO Kelly Tomblin (left) addressing yesterday

JPS News

JPS to be lenient with customers in hurricane-battered parishes

November 13, 2012 Webmaster

THE Jamaica Public Service Company (JPS) says that it is prepared to grant some leniency to its customers, particularly those in Portland, St Thomas and St Mary, who are struggling to recover from the effects of Hurricane Sandy.

The move apparently forms part of efforts by the company to improve its customer service, for which it has received harsh criticisms over the years.

JPS customers in areas like this in Eastern Jamaica which was devastated by Hurricane Sandy last month will benefit from some leniency with bill payments from the light and power company.

Since her arrival in Jamaica earlier this year, the company’s President and Chief Executive Officer Kelly Tomblin made it clear that she intends to reposition JPS by paying attention to its customer service flaws, as she focuses on the company’s bottom line.

Tomblin, who was a guest at yesterday’s Jamaica Observer Monday Exchange, disclosed that instructions have already been given for its parish managers and customer service personnel, particularly in the hard hit areas, to exercise discretion and to work with customers who may not be able to settle their bills in one payment.

“This is an important part of JPS that I am committed to. Our customer service personnel and professionals have some parameters, especially around St Mary, St Thomas that really it has to be on a case-by-case scenario. I have also said to my team, people are going to have hard times, because not only have they lost power, they have lost a lot more and to work with them, we are going to have some discretion to make sure we don’t overburden them,” said the JPS CEO, even as she made it clear that the company will still have to honour its debt obligations to its suppliers, particularly state-owned oil refinery Petrojam from which it purchases fuel.

Tomblin’s pronouncement came less than 24 hours after the company announced that about 20 per cent, or approximately 123,000 customers, would be receiving estimated bills for October as a result of the disruption in its meter-reading schedule.

“JPS was unable to carry out meter reading in some communities in the period immediately after the hurricane, as many of the company’s meter readers were redeployed to assist with restoration,” explained Winsome Callum, JPS’s head of corporate communications, who was also a guest at the Monday Exchange.

“Our billing system is set up to calculate estimated bills using an average of the last three actual readings of the customer’s meter. Some customers may therefore have been estimated for days when they were without electricity following the hurricane,” Callum added.

Checks by the Jamaica Observer have revealed that the affected customers could actually see an initial increase in their bills as the three-month average will include consumption for the months of July and August which are normally characterised by higher energy consumption.

Read more:

Government JPS News

Underground wiring too expensive, says JPS boss

November 13, 2012 jrobinson

KINGSTON, Jamaica

Government JPS LNG

VIDEO: 40% drop in light bills unrealistic

November 13, 2012 Webmaster

Head of the Jamaica Public Service (JPS) Kelly Tomblin said the power company can no longer guarantee that customers will see as much as 40 per cent reduction in their electricity bills when it begins using liquefied natural gas (LNG) to operate its planned 360-megawatt power plant.

In February this year, JPS’s then Chief Financial Officer Dan Theoc had said that the company expected the country’s first 360-megawatt project to deliver savings of 30-40 per cent on electricity bills based on the plant operating on cheaper LNG while using diesel fuel as a backup.

Kelly Tomblin, president and chief executive officer of the Jamaica Public Service Company, speaking at yesterday

JPS

Customers To Receive Estimated Oct Bills – JPS

November 12, 2012 jrobinson

The Jamaica Public Service Company (JPS) has said that some 123,000 customers will receive estimated bills for October.

The company said this was due mainly to the disruption in the company’s meter-reading schedule caused by Hurricane Sandy. The JPS said it was unable to carry out meter reading in some communities in the period immediately after the hurricane, as many of the company’s meter readers were redeployed to assist with restoration.

However, yesterday the company was unable to state the communities that would be getting these bills.

“Our billing system is set up to calculate estimated bills using an average of the last three actual readings of the customer’s meter. Some customers may, therefore, have been estimated for days when they were without electricity following the hurricane,” explained Winsome Callum, JPS head of corporate communication.

Callum said in the event that a customer’s usage is overestimated, this will be reflected in the next meter reading. She said based on the reading, any necessary adjustment will be made to the customer’s next bill to reflect his or her actual usage.

The JPS says customers who have concerns about their bills are asked to contact customer care centre at 1-888-225-5577 (LIME) or 1-888-935-5577 (Digicel), or visit their nearest customer service office and speak with a representative.