It's all smiles for from left: JPS's Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning.
It’s all smiles for from left: JPS’s Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning.

Janet Silvera, Senior Gleaner Writer

WESTERN BUREAU:

Combining solid experience with a new breed of customer care representatives, the Jamaica Public Service Company gathered with media practitioners from Western Jamaica and St Ann on Tuesday, at Montego Bay’s most popular restaurant- The Pelican.

Tagged, the ‘Region West Media appreciation breakfast’, the utility company succeeded in getting North Coast Time’s Franklyn Knight out of his bed, to travel from the garden parish to the second city. A host of media practitioners defied their 10:00 am work schedule, to mingle with parish customer care manager, key account and e-Store managers, as well as the man task with changing the company’s image in the west, Blaine Jarrett.

Yes, it’s a new JPSCo, since the affable Kelly Tomlin touched down on Jamaican soil. Tomlin is bent on changing the image and perception of the company from that of ‘uncaring’ to personable-and her team have bought into the mandate.

“The regions were established to take service to our customers,” explained Blaine, who is the regional director for region west.

With the power vested in them to turn around the company, community relations and expeditious service are major planks in the process.

janet.silvera@gleanerjm.com

Photos by Janet Silvera

Read more:

It's all smiles for from left: JPS's Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning.
It’s all smiles for from left: JPS’s Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning.

Janet Silvera, Senior Gleaner Writer

WESTERN BUREAU:

Combining solid experience with a new breed of customer care representatives, the Jamaica Public Service Company gathered with media practitioners from Western Jamaica and St Ann on Tuesday, at Montego Bay’s most popular restaurant- The Pelican.

Tagged, the ‘Region West Media appreciation breakfast’, the utility company succeeded in getting North Coast Time’s Franklyn Knight out of his bed, to travel from the garden parish to the second city. A host of media practitioners defied their 10:00 am work schedule, to mingle with parish customer care manager, key account and e-Store managers, as well as the man task with changing the company’s image in the west, Blaine Jarrett.

Yes, it’s a new JPSCo, since the affable Kelly Tomlin touched down on Jamaican soil. Tomlin is bent on changing the image and perception of the company from that of ‘uncaring’ to personable-and her team have bought into the mandate.

“The regions were established to take service to our customers,” explained Blaine, who is the regional director for region west.

With the power vested in them to turn around the company, community relations and expeditious service are major planks in the process.

janet.silvera@gleanerjm.com

Photos by Janet Silvera

Read more:

WITH electricity rates at an all time high in Jamaica, the domestic solar energy market appears to be gaining momentum.

“The last year has been fantastic, and the reason for that is that finally we are getting more and more of an environment where people see energy prices going up and don’t see anything changing very rapidly,” said Maikel Oerbekke, principal of Renewable Energy Developers (RED), a Montego Bay-based company that develops and implements solar energy projects primarily for commercial clients.

Icon Renewables proprietor Moses Chybar with a solar dusk to dawn flood light, which can run for up to 12 continuous hours, at the Jamaica Alternative Energy Expo hosted by the US Solar Institute at the Pegasus hotel.

RED, which specialises in solar photovoltaic (PV) technology from German total system company Schuco, and solar cooling and solar process heating plants from Austrian solar engineering firm SOLID, lists Jamaica Broilers Group and telecommunications giant Digicel among its customers.

Oerbekke, speaking with the Business Observer on Monday at the Jamaica Alternative Energy Expo hosted by the US Solar Institute at the Pegasus hotel, reasoned that locals now more than ever feel “strangled” by the electricity prices of monopoly provider Jamaica Public Service Company (JPS), which recently applied to the Office of Utilities Regulation (OUR) for a 10 per cent increase on reconnection fees.

“People are saying ‘we have our backs against the wall and we need to do something now’,” he said, explaining the growing interest in solar energy as attendees crowded the expo to view and gather information on some of the latest systems.

RED has done more than US$3 million ($297 million) worth of projects in the last nine months, revealed Oerbekke. Its biggest project to date has been the solar PV and solar cooling system it did for Digicel at the telecoms’ new downtown Kingston headquarters, he said.

In anticipation of growing clientele, RED is awaiting approval from the St James Parish Council to construct a 3,000-square-foot showroom and administrative building in Montego Bay that can stock around 1,500 panels.

“So, we will be even more faster and flexible,” said Oerbekke, noting that “A third of the building will be a showroom and the building will be completely powered by solar.”

Indeed, the Jamaican solar market has evolved dramatically over the last decade, said Damian Lyn, the managing director at Alternative Power Sources, one of the pioneers in the industry.

“When we started 10 years ago, we were told the company would not survive; it had just cost too much to install a system,” said Lyn. “But we stuck with it and it has gone strength by strength overtime.”

Lyn, a former president of the Jamaica Solar Energy Association, said a huge drop in solar panel prices over the years has been a major catalyst behind the industry’s boom.

“When we started in business, we were selling at US$7.50 a watt, now we are below US$1.50 a watt,” said Lyn.

Furthermore, Lyn said Jamaicans are way more educated now about solar than they were in the early 2000s.

“They understand the difference between solar water heaters and PV systems etc, and the savings that they can have,” he said.

Jamaica has an abundance of sunshine, an average of 3,000 hours a year in Kingston, although that falls by a quarter in more mountainous parts of the island, which tend to have heavier cloud cover.

Photovoltaic power generation uses solar panels composed of a number of solar cells containing a photovoltaic material. Photovoltaic cells convert sunlight into electrical energy, which is subsequently stored in a bank of batteries.

Rooftop panels, which could last for 25 to 30 years, will now pay for themselves in as low as four years, said Lyn, noting that the pay back for a battery-based system is six to eight years, and four to five years for one that is grid tied. Until recently, the pay-back period was up to 20 years.

Some say that changes to the regulatory framework has also had a positive impact on the uptake of solar power, with solar electric customers now able to offset their costs by selling back to the JPS, following the implementation of net billing last year. Net billing customers are paid the avoided cost of generation for the electricity JPS purchases, as well as up to a 15 per cent premium on that price.

Meanwhile, several organisations and businesses have switched to solar power, including Sandals Resorts International, which announced in November 2011 that it had teamed up with Panasonic to launch the region’s first ecovillage hotels. The company hopes to turn a profit on its investment in seven to eight years, said its CEO, Adam Stewart.

What’s more, GraceKennedy subsidiary Dairy Industries is reportedly going with a 60-kilowatt solar system shortly and Lyn himself is currently installing a 100 kw system for the American International School of Kingston.

Still, the Alternative Power Sources boss said he hopes to see more corporate entities getting involved in solar energy.

“A lot are still sceptical. I think, on the corporate end, they still don’t fully understand the paybacks, while the residential person who feels it more, knows it,” he said.

Against that background, Lyn feels the residential market