A JPS technician at work. - File
A JPS technician at work. – File

Over 805,000 households in Jamaica or 91.3 per cent of the total captured in the 2011 census of population and housing, use electricity as a source of lighting.

The number is more than 200,000 bigger than the customer base of the country’s sole transmitter and distributor of electricity, the Jamaica Public Service Company (JPS), which puts the number of clients on its books at under 600,000.

Responding to the findings, JPS Head of Corporate Communications Winsome Callum said the gap “probably an indicator of the number of households that are using electricity illegally”.

According to the census, a not insignificant number of the total 881,078 households captured under the study – 48,629 – use kerosene as their source of lighting. Other sources of lighting not specifically identified are used by 7,515 households, while 19,635 did not report a source.

As expected, St Andrew households are the largest consumers of electricity with 184,176 having access; followed by St Catherine where 151,865 households are powered, Clarendon with 68,286 households having access, St James with 56,403, and Manchester where power penetration is across 54,125 households.

Of the total number of households, 80 per cent or 705,235 use liquid petroleum gas (LPG) as a source of fuel for cooking; 15,803 or 1.8 per cent use electricity for that purpose; 8.9 per cent or 78,700 use wood; and 6.1 per cent or 53,876 use charcoal. Less than one per cent or just 94 households use biogas; and only 25 households use solar energy – suggesting that the use of renewables in Jamaica is still in the infancy stage.

The five largest concentrations of LPG users are found in St Andrew followed by St. Catherine, St James, Clarendon and Manchester.

According to the census conducted by the Statistical Institute of Jamaica (Statin), just 16 per cent of households or 141,835 have access to treated piped water for drinking. Another 68,839 households reported having access to treated drinking water, but it is not piped.

Statin found that 503,411 households or a significant 57.1 per cent have access to piped water used for drinking, but said it is not treated. Another 85,392 households or 9.7 per cent have access to water for drinking from other sources not specifically identified, but it is also not treated.

Statin has not identified a reason for the large number of households not having access to treated water for drinking.The census found that 7.5 per cent or 66,843 households now use bottled water for drinking.

However, the low level of treated piped water used for drinking is not necessarily reflective of the state-owned National Water Commission‘s (NWC) services according to Statin’s Director of Censuses, Demographics and Social Statistics Dr Valerie Nam.

Public relations officer at the NWC Karen Williams said the agency has a customer base of about 425,000, comprising residential and commercial consumers and that it treats all the water it supplies.

Consumption of the NWC’s supplies is reflected in the census document by separate breakdown of households’ source of water used for domestic purposes. It shows that 450,625 households or 51.1 per cent obtain the commodity from a public source and have it piped into their homes.

Another 140,678 or almost 16 per cent of households had water piped into their yard; 52,371 or about six per cent obtain it from standpipes and 10,776 or 1.2 per cent get it from catchments.

mcpherse.thompson@gleanerjm.com

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THRICE in the last two months or so, where this writer lives has been out of power for more than three hours – twice for about 12 hours. Power outages are almost daily affairs for many Jamaicans and the usual excuse about the “teams” being too busy tending to other faults to respond with alacrity no longer rings with any conviction.

Perhaps a part of the problem is that JPS appears to view “emergency” differently from their customers. A customer experiencing a power outage calling JPS is first presented with an option relating to bill balance or about payment to JPS. The second option is to report an emergency. When one enters that menu number, one is reminded that the line is for emergencies only and further input is required from the customer to proceed. The caller is then reminded about recording of the call for quality purposes. Then, and only then, can one speak to a representative about the emergency

SOMETHING is drastically wrong with this country.

We have been informed by the best of our scientific minds that close to half of us are mentally unstable and yet we have never considered that among that 50 per cent may be politicians.

PAULWELL… leading light to draw the PNP into new 21st century

We seem to be people who mean well, but somehow don’t want to do well.

In the time of the last administration, a lot of noise was made about transforming energy from expensive oil-burning to the interim stage of LNG. It wasn’t exactly earth-shattering, but it indicated that we were on the right track towards making our country more competitive in the region and giving our people a chance to make their lives more meaningful.

As the talk of moving to liquid natural gas (LNG) gained momentum, so it seemed did the savvy of those who made up the last JLP administration. First, the Office of the Contractor General pushed its way to the front and the JLP Government wilted as the people rejoiced. As one listened to “the people” it must have seemed that there were many scallywags stalking the halls of JLP party central.

An election was later held and the JLP was soundly rejected.

Close to one year later, the only sound voice in the present PNP administration seems to be that of PNP minister, Phillip Paulwell.

We have all accepted the fact that if we do not configure our energy-producing sector to move away from heavy oil-burning, we will remain in the backwoods forever. That we know. In the last JLP administration, one which made its name through making Jamaicans even more distrustful of politicians than they were before, once the matter of LNG arose, all eyes lit up!

Too many people were making too much money, we thought. And even if we did have the full picture in our minds, it must have meant that we the people were being shafted. Or so we imagined.

In the end, a weak JLP administration bowed to the dictates of political and public pressure and the entity that had won the concession for introducing LNG to Jamaica, Exmar, and its local connection were scuttled.

The PNP rejoiced.

With a PNP administration that is close to one year old and is generally suffering from “old-age” in so short a time, there have been a few areas which have attracted my attention, and it seems the attention of the general public, if word at street level still has any credence. I speak, of course, of the energy ministry.

First, there have been the efforts in levelling the playing field in the mobile phone market. Somehow that seems to be on the reverse as one big telecoms player has been playing grand games with the public. Second, a convenient and totally indiscriminating public has bought the idea that that particular telecoms entity is deeply in love with them.

That said, Minister Paulwell’s strident efforts to bring about a lowering of the energy bill to ALL in this country must be lauded.

First, there was the thought among many that the LNG project was going to be government-driven and run by a historically proved inefficient government, especially one dominated by the PNP, an administration that has a history of being anti-business and too socialist-oriented. Second, as the world turns, and especially in Jamaica, corruption was the big bugbear.

The present arrangement which takes the LNG supply project totally out of the hands of government, once it had reached the stage of deciding the directions of the energy policy of the country is, to me, the best compromise. It is not the perfect one, the one that I would have preferred – that of reverting to awarding the LNG bid to Exmar and its local partners. To me, however, Minister Paulwell has committed his ministry and government to the JPS lowering energy rates by 50 per cent by the year 2015, a time when the people of this country will still have the chance to make a decision on the direction of his government.

Let us face it – there is not much that the Portia Simpson Miller administration can feed to the people as pap at this time. It won the 2011 elections on wild and reckless promises and mostly on the fact that it placed the populist PM Simpson Miller out front to play her song-and-dance routine to the people. Since the win, her song has died and her dance has failed to move us, but in the bleachers, the political watchers know that the Opposition JLP has a next-to-impossible chance of regaining all that was lost and given away by the abysmal and indecisive leadership of Bruce Golding.

Seaga was dead right!

The IMF analysis of economic trends for the next five to 10 years makes for bleak reading. Jamaica has lived most of its post-independence life as a mendicant nation where our prime ministers earn their kudos and clout at the polls for selling to the people their potential for borrowing the most. To a people of low-information voters and aggressive businessmen who are always seeing in such an arrangement an opportunity to make an extra buck, that simply feeds into the idea that government in this country must not be a facilitator as much as it ought to be a feeding tree.

The people rely on this, especially whenever a PNP administration is in power, and big businesses know that as much as they hate to do business during a PNP administration, if they want to survive, the ball has to be kicked back and forth. Again, Seaga was right.

In an administration filled with too many old socialists, Phillip Paulwell is a leading light in the effort to draw the PNP into the new 21st century. Finance Minister Peter Phillips has long shucked off his socialist leanings as the rigours of the current economic climate present themselves to him in a most unkind light.

He has to face the harsh reality of an IMF programme in danger of being derailed by the historical politics of the PNP. The negotiations need the full cooperation of all inputs from the various ministries such as the energy and commerce ministries.

We all know that the prime minister is out to lunch, so not much can be expected there more than a tip to the poor waitress, a hug and a kiss. Poor “she”.

Keep doing your thing, Minister Paulwell. Who knows, maybe even the most inflexible leader can be brought fully into the 21st century.

SOMETHING is drastically wrong with this country.

We have been informed by the best of our scientific minds that close to half of us are mentally unstable and yet we have never considered that among that 50 per cent may be politicians.

PAULWELL… leading light to draw the PNP into new 21st century

We seem to be people who mean well, but somehow don’t want to do well.

In the time of the last administration, a lot of noise was made about transforming energy from expensive oil-burning to the interim stage of LNG. It wasn’t exactly earth-shattering, but it indicated that we were on the right track towards making our country more competitive in the region and giving our people a chance to make their lives more meaningful.

As the talk of moving to liquid natural gas (LNG) gained momentum, so it seemed did the savvy of those who made up the last JLP administration. First, the Office of the Contractor General pushed its way to the front and the JLP Government wilted as the people rejoiced. As one listened to “the people” it must have seemed that there were many scallywags stalking the halls of JLP party central.

An election was later held and the JLP was soundly rejected.

Close to one year later, the only sound voice in the present PNP administration seems to be that of PNP minister, Phillip Paulwell.

We have all accepted the fact that if we do not configure our energy-producing sector to move away from heavy oil-burning, we will remain in the backwoods forever. That we know. In the last JLP administration, one which made its name through making Jamaicans even more distrustful of politicians than they were before, once the matter of LNG arose, all eyes lit up!

Too many people were making too much money, we thought. And even if we did have the full picture in our minds, it must have meant that we the people were being shafted. Or so we imagined.

In the end, a weak JLP administration bowed to the dictates of political and public pressure and the entity that had won the concession for introducing LNG to Jamaica, Exmar, and its local connection were scuttled.

The PNP rejoiced.

With a PNP administration that is close to one year old and is generally suffering from “old-age” in so short a time, there have been a few areas which have attracted my attention, and it seems the attention of the general public, if word at street level still has any credence. I speak, of course, of the energy ministry.

First, there have been the efforts in levelling the playing field in the mobile phone market. Somehow that seems to be on the reverse as one big telecoms player has been playing grand games with the public. Second, a convenient and totally indiscriminating public has bought the idea that that particular telecoms entity is deeply in love with them.

That said, Minister Paulwell’s strident efforts to bring about a lowering of the energy bill to ALL in this country must be lauded.

First, there was the thought among many that the LNG project was going to be government-driven and run by a historically proved inefficient government, especially one dominated by the PNP, an administration that has a history of being anti-business and too socialist-oriented. Second, as the world turns, and especially in Jamaica, corruption was the big bugbear.

The present arrangement which takes the LNG supply project totally out of the hands of government, once it had reached the stage of deciding the directions of the energy policy of the country is, to me, the best compromise. It is not the perfect one, the one that I would have preferred – that of reverting to awarding the LNG bid to Exmar and its local partners. To me, however, Minister Paulwell has committed his ministry and government to the JPS lowering energy rates by 50 per cent by the year 2015, a time when the people of this country will still have the chance to make a decision on the direction of his government.

Let us face it – there is not much that the Portia Simpson Miller administration can feed to the people as pap at this time. It won the 2011 elections on wild and reckless promises and mostly on the fact that it placed the populist PM Simpson Miller out front to play her song-and-dance routine to the people. Since the win, her song has died and her dance has failed to move us, but in the bleachers, the political watchers know that the Opposition JLP has a next-to-impossible chance of regaining all that was lost and given away by the abysmal and indecisive leadership of Bruce Golding.

Seaga was dead right!

The IMF analysis of economic trends for the next five to 10 years makes for bleak reading. Jamaica has lived most of its post-independence life as a mendicant nation where our prime ministers earn their kudos and clout at the polls for selling to the people their potential for borrowing the most. To a people of low-information voters and aggressive businessmen who are always seeing in such an arrangement an opportunity to make an extra buck, that simply feeds into the idea that government in this country must not be a facilitator as much as it ought to be a feeding tree.

The people rely on this, especially whenever a PNP administration is in power, and big businesses know that as much as they hate to do business during a PNP administration, if they want to survive, the ball has to be kicked back and forth. Again, Seaga was right.

In an administration filled with too many old socialists, Phillip Paulwell is a leading light in the effort to draw the PNP into the new 21st century. Finance Minister Peter Phillips has long shucked off his socialist leanings as the rigours of the current economic climate present themselves to him in a most unkind light.

He has to face the harsh reality of an IMF programme in danger of being derailed by the historical politics of the PNP. The negotiations need the full cooperation of all inputs from the various ministries such as the energy and commerce ministries.

We all know that the prime minister is out to lunch, so not much can be expected there more than a tip to the poor waitress, a hug and a kiss. Poor “she”.

Keep doing your thing, Minister Paulwell. Who knows, maybe even the most inflexible leader can be brought fully into the 21st century.

Whatever else might have been the relevance of Venezuela‘s presidential election to Jamaica, the most immediate concern for Kingston was the future of the PetroCaribe energy agreement.

It is little wonder, therefore, that our Government – particularly the energy minister, Mr Phillip Paulwell – has hardly masked its glee at President

WE note with appreciation that Mrs Kelly Tomblin is sticking doggedly to her commitment to transform the Jamaica Public Service Company (JPS) into a more customer-friendly organisation.

Yesterday, the monopoly light and power company that, for decades, has been the subject of much public anger, announced the appointments of 15 parish managers as part of Mrs Tomblin’s promised comprehensive organisational restructuring.

“We are decentralising our operations so that decisions about serving our customers in the parishes no longer need to be made at the head office,” Mrs Tomblin was quoted in a JPS news release. “Our aim is to create a more personal connection with our customers, so we are strengthening our service delivery capabilities at the local level.”

In an apparent move to enhance the change, Mrs Tomblin also appointed three new regional directors who, she said, will have oversight of the company’s regional operations.

One of the encouraging aspects of this strategy is that many of the appointees are new to the company. As such, we expect that they will bring a fresh approach to how the JPS interacts with customers and will, hopefully, contribute immensely to the culture shift that Mrs Tomblin intends to achieve.

Following Mrs Tomblin’s appearance at an Observer Monday Exchange in May this year, shortly after she took the job as president and CEO of the JPS, we had commented in this space that she appears to understand that when in pain, neither customers nor her employees will care about the needs of the JPS until it is clear that the business cares about them.

We also noted that her emphasis on listening, observing and acknowledging, rather than trying to explain or rationalise, reflected a necessary emotional intelligence that appeared to be missing from the company’s former top management.

Based on what we have seen so far, we believe that Mrs Tomblin has brought new and positive energy to the JPS, no pun intended. For in addition to the 15 parish managers and new regional directors, we are aware that she has recruited other talented and highly qualified professionals in order to effect the transformation that the company needs.

It is important, though, for customers to bear in mind that the turnaround that it desires will not take place overnight. For the company has been haemorrhaging from years of customer dissatisfaction that has only been made worse by rising oil prices on the world market that have pushed up, rather painfully, the cost of electricity to customers.

One key to that turnaround, though, is for the JPS to ensure that it maintains a constant dialogue with its customers and, just as important, its staff.

A lot of that responsibility will fall on the shoulders of the parish managers and regional directors who, we suggest, should hold regular discussion sessions with JPS customers in their respective jurisdictions.

Of course, the company will never be able to win over everyone. However, we believe that if the JPS can rebuild enough public trust, it will soften somewhat the anger being aimed at the company because of the volatility in international oil prices.

And any gains made in that area would be multiplied tenfold if the company moves swiftly to introduce cheaper sources of energy.

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Tomblin
Tomblin

Power company puts greater focus on regional service

President and chief executive officer (CEO) of the Jamaica Public Service Company (JPS), Kelly Tomblin, has announced the appointments of 15 new parish managers as part of efforts to transform the light and power company into a more customer-centred organisation.

The JPS said the move also formed part of a comprehensive organisational restructuring which is currently in progress within the company.

According to Tomblin, “we are changing the way we serve our customers”.

“We are decentralising our operations so that decisions about serving our customers in the parishes no longer need to be made at the head office,” she said. “Our aim is to create a more personal connection with our customers, so we are strengthening our service delivery capabilities at the local level.”

New directors appointed

In this regard, JPS said it has appointed three new directors who will have oversight for its regional operations.

The directors include Omar Sweeney, who was most recently at the Planning Institute of Jamaica; Keith Garvey, previously general director of the Rural Electrification Programme; and Blaine Jarrett, who is a previous director of transmission service at the JPS.

The company said Sweeney would be responsible for the JPS’s east region while Garvey and Jarrett would head the company’s south and western regions’ operations, respectively.

The company added that the recruitment of business executives and professionals from outside the organisation was the first phase of its organisational transformation.

“We are excited about the new direction that JPS is taking, and the value and new perspectives that these new executives will bring. Our customers will definitely be seeing and feeling the new JPS before long,” Tomblin said.

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JAMAICA Public Service Company’s President & Chief Executive, Kelly Tomblin, has announced the appointment of 15 new parish managers as part of her efforts to transform the light and power company into a more customer-centred organisation.

The parish manager appointments form part of a comprehensive organisational restructuring currently in progress at JPS.

“We are changing the way we serve our customers,” Tomblin said in a statement issued by the island’s major electricity provider yesterday.

“We are decentralising our operations, so that decisions about serving our customers in the parishes no longer need to be made at the head office. Our aim is to create a more personal connection with our customers, so we are strengthening our service delivery capabilities at the local level.”

In this regard, JPS has also appointed three new directors who will have oversight for its regional operations. Omar Sweeney, who was most recently at the Planning Institute of Jamaica, will be responsible for JPS’ Eastern region; Keith Garvey, previously general manager of the Rural Electrification Programme (REP), is JPS’s new director of Region South; and Blaine Jarrett, previously director of transmission services at JPS, will now head the company’s Western operations.

In addition to two of its new regional directors, almost half of the newly appointed parish managers are from outside of the company.

“The recruitment of business executives and professionals from outside the organisation is the first phase of our organisational transformation,” Tomblin said.

“We are excited about the new direction that JPS is taking, and the value and new perspectives that these new executives will bring. Our customers will definitely be seeing and feeling the new JPS before long,” she said.

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