It's all smiles for from left: JPS's Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning.
It’s all smiles for from left: JPS’s Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning.

Janet Silvera, Senior Gleaner Writer

WESTERN BUREAU:

Combining solid experience with a new breed of customer care representatives, the Jamaica Public Service Company gathered with media practitioners from Western Jamaica and St Ann on Tuesday, at Montego Bay’s most popular restaurant- The Pelican.

Tagged, the ‘Region West Media appreciation breakfast’, the utility company succeeded in getting North Coast Time’s Franklyn Knight out of his bed, to travel from the garden parish to the second city. A host of media practitioners defied their 10:00 am work schedule, to mingle with parish customer care manager, key account and e-Store managers, as well as the man task with changing the company’s image in the west, Blaine Jarrett.

Yes, it’s a new JPSCo, since the affable Kelly Tomlin touched down on Jamaican soil. Tomlin is bent on changing the image and perception of the company from that of ‘uncaring’ to personable-and her team have bought into the mandate.

“The regions were established to take service to our customers,” explained Blaine, who is the regional director for region west.

With the power vested in them to turn around the company, community relations and expeditious service are major planks in the process.

janet.silvera@gleanerjm.com

Photos by Janet Silvera

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It's all smiles for from left: JPS's Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning.
It’s all smiles for from left: JPS’s Kirsten Pedersden, customer care manager, St Ann; Kenyatta Campbell, parish manager, Westmoreland and Antoinette Burton-Steer, parish manager, Hanover; at their Region West Media Appreciation Breakfast at The Pelican in Montego Bay Tuesday morning.

Janet Silvera, Senior Gleaner Writer

WESTERN BUREAU:

Combining solid experience with a new breed of customer care representatives, the Jamaica Public Service Company gathered with media practitioners from Western Jamaica and St Ann on Tuesday, at Montego Bay’s most popular restaurant- The Pelican.

Tagged, the ‘Region West Media appreciation breakfast’, the utility company succeeded in getting North Coast Time’s Franklyn Knight out of his bed, to travel from the garden parish to the second city. A host of media practitioners defied their 10:00 am work schedule, to mingle with parish customer care manager, key account and e-Store managers, as well as the man task with changing the company’s image in the west, Blaine Jarrett.

Yes, it’s a new JPSCo, since the affable Kelly Tomlin touched down on Jamaican soil. Tomlin is bent on changing the image and perception of the company from that of ‘uncaring’ to personable-and her team have bought into the mandate.

“The regions were established to take service to our customers,” explained Blaine, who is the regional director for region west.

With the power vested in them to turn around the company, community relations and expeditious service are major planks in the process.

janet.silvera@gleanerjm.com

Photos by Janet Silvera

Read more:

Lucea, Hanover – The Jamaica Public Service Company Ltd is reporting that it has started major maintenance work in Hanover.

This is with the aim of improving its service to many customers who have been experiencing frequent outages.

It is not clear when the programme which commenced in October will end. The company says there was limited work done after Hurricane Sandy as some of their contractors were deployed to other parishes to assist with the restoration process.

In a written report to the Hanover Parish Council, the electricity provider said the repair programme includes the replacement of equipment and poles, the rehabilitation of lines, repair to street lights and bushing in the vicinity of distribution lines.

According to the JPS, 32 kilometres of distribution lines have already been bushed with another 230km scheduled to be completed before the end of the year. Areas completed include Riley to Middlesex and lines to Clifton, Cascade, Lances Bay and Esher.

Repairs to street lights have been completed by the utility company in the towns and communities of Lucea, Clifton, Hopewell and Miles Town.

In October, the Observer reported that the company had promised to provide a more reliable service to customers in Hanover, who have been experiencing frequent power outages due mainly to maintenance and feeder issues. At that time, the company’s new Operations Manager Winston Bansie said he was mandated to have the service in the parish improved, mainly in efficiency and reliability.

The JPS had also promised to step up repairs to street lights in the parish.

Read more:

Lucea, Hanover – The Jamaica Public Service Company Ltd is reporting that it has started major maintenance work in Hanover.

This is with the aim of improving its service to many customers who have been experiencing frequent outages.

It is not clear when the programme which commenced in October will end. The company says there was limited work done after Hurricane Sandy as some of their contractors were deployed to other parishes to assist with the restoration process.

In a written report to the Hanover Parish Council, the electricity provider said the repair programme includes the replacement of equipment and poles, the rehabilitation of lines, repair to street lights and bushing in the vicinity of distribution lines.

According to the JPS, 32 kilometres of distribution lines have already been bushed with another 230km scheduled to be completed before the end of the year. Areas completed include Riley to Middlesex and lines to Clifton, Cascade, Lances Bay and Esher.

Repairs to street lights have been completed by the utility company in the towns and communities of Lucea, Clifton, Hopewell and Miles Town.

In October, the Observer reported that the company had promised to provide a more reliable service to customers in Hanover, who have been experiencing frequent power outages due mainly to maintenance and feeder issues. At that time, the company’s new Operations Manager Winston Bansie said he was mandated to have the service in the parish improved, mainly in efficiency and reliability.

The JPS had also promised to step up repairs to street lights in the parish.

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The Jamaica Public Service (JPS) has promised to provide a more reliable service to its many customers in sections of Hanover, who have been experiencing frequent power outages.

According to the company’s recently appointed operations manager for the Hanover, Winston Bansie, problems with the feeder that supplies power across sections of the parish, including the capital town, Lucea, have led to the frequent power outages and flickering being experienced.

“There is more than one thing that affects that feeder. One of them being the maintenance within the parish,” said Bansie, adding that “the flickering is a part of the overall JPS’ maintenance protection scheme”.

Bansie, who was speaking at the recent regular monthly meeting of the Hanover Parish Council explained that work on the two feeders that supply power to the parish will be undertaken immediately.

He told the meeting that the company has mandated a new management team to have the service in the parish improved. His first job, he added, is to undertake maintenance within the parish and to put the least reliable feeder on another source.

The utility company has also promised to step up the repairs of malfunctioning streetlights across the parish.

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