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LETTER OF THE DAY – JPS Does Not Seem To Care

October 26, 2012 jrobinson

A JPS technician at work. – File

THE EDITOR, Sir:

WE ARE customers of the Jamaica Public Service Company. However, for over two weeks we have seen the service disconnected for up to 12 hours each day. The light is cut off from as early as 7:40 a.m. and does not return until minutes to eight in the nights.

We called after noticing this daily occurrence for a week and a half and were informed that the light is being disconnected because persons in the area are not paying their bills. When we asked for suggestions on coping with this situation, one customer service representative told us ‘to move’ while supervisor said ‘we should tell our neighbours to pay their bills’.

We reside in Windsor Heights, Central Village, St Catherine, and do not see why paying customers should be inconvenienced like this each day because JPS has failed to collect monies owing to them and want for us to do their compliance work. I think the customer service staff are rude and very inconsiderate.

We are now left with our food and medication that require refrigeration going bad and electrical appliances being damaged as a result of these daily outages. We are being seriously inconvenienced and JPS does not seem to care. They have not offered an end date to this and I am guessing that, based on the community in which we live, we will see this issue persist with no urgency to having the matter resolved.

suffering

I wish we could do as JPS customer service representative Antoinette suggested and move, possibly to Beverly Hills or Cherry Gardens, but, unfortunately, not all of us can reside in these areas.

I hope this letter will push JPS to realise that they do have customers here who need the service that they provide and that we have been paying for this service for years and we should not be made to continue suffering like this.

Lisa

JPS’s Tomblin Shines Glimmer Of Hope

October 23, 2012 Webmaster

By Gary Spaulding

President of the Jamaica Public Service (JPS), Kelly Tomblin, is emerging as an illuminating figure in this rather dark era in Jamaica marked by the spectres of cynicism and scepticism.

Tomblin’s promise to humanise the JPS, made at a recent Rotary Club of Kingston function, has lit up a realm in which promises are made and broken all too often; and where acceptable customer service delivery is almost non-existent.

If the avowals of Tomblin to transform the JPS into something remotely human – a Herculean task if there ever was one – are greeted with scepticism from a disbelieving populace, Jamaicans cannot be blamed.

Given, however, her energy and guided by her seeming penchant for detail, Tomblin came across as eminently credible as she highlighted her undertaking to bring back civility to the light and power company.

In unveiling her plans, there were some flashing signals which suggest that, more than likely, she can be taken seriously, even as she admitted that the public glare is having a less-than-comforting effect on her company.

MULTIFACETED PLAN

It was not the engaging personality of the JPS president that flickered the brightest when she spoke at length about her plans for a JPS with a human face, rather, it was the fact that she spent much time plodding painstakingly through the various dimensions of the multifaceted plan.

Perhaps justifiably, the clamour for an end to be brought to JPS’s monopoly in Jamaica is in vogue.

What was particularly refreshing was Toblin’s unsolicited promise to Rotarians last week that she was determined to change the fixtures of the JPS’s internal structures and promised that the changing beams would be forthcoming within six months.

Like her most recent predecessors, Tomblin is not Jamaican. However, Jamaicans have primarily been the face of the organisation. While the policies of the principals of JPS may have been harsh beyond words, the unfitting and downright indecent conduct to the people of Jamaica by its Jamaican workers, particularly to those in the lower realms of society, has been troubling.

It is a moot point that the boorish behaviour of many Jamaicans who are paid to serve those who indirectly pay them is commonplace, but there are a few companies that ensure that the customer service they offer is sound.

Tomblin started well by acknowledging this unacceptable disconnect from the people of Jamaica and proceeded to shed light

JPS News

New JPS head in Manchester promises better service

October 23, 2012 Webmaster

MANDEVILLE, Manchester

JPS News

LETTER OF THE DAY – The JPS – A Thriving Cartel

May 14, 2012 jrobinson

The Italian Mafia, the Japanese Yakuza, the Chinese Triad societies and the various drug cartels of Central and South America would do well to understudy the operations of our local light and power company.

The Jamaica Public Service is a cartel which overcharges people and destroys businesses while operating under the noses – and apparently with the blessings – of the very persons elected by us, to serve and protect us.

In addition, it would appear that the security company – the Office of Utilities Regulation – which has been awarded the contract to guard us from the attacks of this cartel uses dogs which, possibly because of lack of veterinarian care, are either entirely toothless or are dogs which were once in the employ of said cartel!

I live in a house occupied by two persons. We both work out. We do not use air-condition units. We rarely use the electric stove. We use the washing machine twice per week. We do not use an electric dryer. Our monthly bill is $60,000.

In May 2011, we were both away from home for 13 days. Our bill did not budge. I have made several visits to the customer service department.

In December 2011, I was apparently impudent enough to pen a letter seeking audience with their legal department. I was referred rather nonchalantly to the customer service department with a promise of a phone call. The call never arrived.

A friend was kind enough to arrange an appointment with a person in a senior position in the cartel. On April 12, I visited its offices and once again stated my plight. Again, I was reassured that my case would be investigated and that I would receive a phone call within one week. Twenty-eight days later, I’m still awaiting said call!

To add insult to injury, a crew from the cartel descended upon my place of abode, in my absence, fully armed with the necessary firepower to disconnect my electricity. This, despite the fact that I have never been late with any payment and that my account was fully paid up, and that so, many days before it was due and payable!

Later that evening, the cartel dispatched two of its agents to attempt to compensate for its criminal act.

Needless to say, these agents had never attended any school which thought that ‘manners’ should be part of their curriculum.

In this the 50th year of our Independence, we are still being ruled by a thriving cartel.

http://jamaica-gleaner.com/gleaner/20120512/letters/letters1.html

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